Frustration To Satisfaction on 03-24-17Last week, Ruston Paving was working for a local grading company that was widening a road in Graham, NC. At 5:25 this past Friday evening, a frustrated homeowner submitted a message via the Contact Form of our website. It seems this homeowner was tired of looking at her mailbox on the ground and restricted access to her driveway due to the road construction.

Even though these issues were the responsibility of the grading contractor (our prominent blue colored equipment can be misleading!), the message was quickly passed to Mark Rogers, our NC regional manager, who showed an exemplary level of service. Mark immediately contacted the homeowner to fully understand the problem, then called the grading company that was still on site to get the problem resolved. The grading company sent a crew to the home right away, installed the mailbox and smoothed the transition from the driveway to the road. After the grading company called Mark to say the work was complete, Mark called the homeowner back to be sure they were satisfied. All of this happened in the span of one hour, which prompted the homeowner’s follow-up message the next morning!!

As the homeowner so succinctly wrote, “that is some stellar customer service!” It’s no coincidence that kind of swift action and level of service allows us to stand head and shoulders above our competition.

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